frequently asked questions.
Everything you need to know about Tress Haus, all in one place.
1. What is the difference between Raw Hair and Virgin Hair?
Raw Hair is 100% unprocessed hair, cut directly from a single donor at the temple. This makes it more exclusive, with all cuticles aligned and double-drawn to mimic the look and feel of natural tresses. Its texture has not been manipulated or steam-processed, so each bundle maintains its natural uniqueness.
Virgin Hair, on the other hand, is collected from multiple donors and then processed with steam or heat to create a uniform texture.
2. Can Tress Haus extensions be colored or lightened?
Yes. Each bundle can be lightened or colored. We strongly recommend having this done by a professional hairstylist to ensure the healthiest results and a seamless finish.
3. How many ounces/grams are in each bundle?
Each bundle weighs approximately 3.5 oz (100 grams).
For natural density installs, we recommend:
- 14–16 inches: minimum 2 bundles
- 18–20 inches: minimum 3 bundles
- 22 inches & longer: minimum 4 bundles
4. What is the maintenance for Raw Hair?
Treat your extensions as you would your natural hair. We recommend washing every 2 weeks with a silicone-, sulfate-, and paraben-free shampoo, conditioner, and serum. If your extensions are colored, please use color-safe products.
Before washing:
- Detangle thoroughly and brush out the hair.
- Start with a clarifying shampoo to remove buildup and debris.
- Follow with your favorite shampoo and conditioner.
- Apply 10–15 pumps of a leave-in spray and a dime-to-quarter size amount of serum.
- Blow dry and style as desired.
Our recommended brands:
Shampoos & Conditioners
- Amika HydroRush
- Matrix Length Goals (Extensions)
- Biolage HydraSource
- Tresemmé Keratin Smooth
- Oribe Moisture Control / Supershine Hydrating
- Biolage Clarifying
- Kenra Clarifying
Serums
- Paul Mitchell Skinny Serum
- Maria Nila Argan Oil
- Kenra Platinum Silkening Gloss
5. What is the Tress Haus refund & exchange policy?
- All sales are final. No refunds.
- Exchanges are available for items of equal value if requested within 3 business days of delivery.
- Hair must remain in its original state, unaltered, and in original packaging.
- Customers are responsible for return shipping fees.
6. What is the Tress Haus shipping policy?
- We only ship to confirmed addresses. Orders with mismatched billing and shipping addresses cannot be processed.
- Processing takes 2–3 business days.
- Standard U.S. shipping takes 5–7 business days.
- We ship Monday through Friday only.